TrueCut
Returns & Exchanges Policy
Your satisfaction is guaranteed. If something isn't right, we make it right — no hassle.
30-Day Guarantee
Free returns and size exchanges within 30 days of delivery. No questions asked.
How It Works
01
Contact Us
Email support@truecutwear.com with your order number and your reason for returning (or the size you need).
02
Receive Instructions
We'll reply within 1 business day with detailed instructions for your return.
03
Ship (if needed)
For size exchanges, you don't need to return the original item. For refunds, ship the product to the address we provide.
04
Refund or New Item
Refunds are processed within 2–3 business days. Exchanges ship within 1 business day.
✓ What It Covers
- ✓Free size exchange within 30 days
- ✓Full refund if unsatisfied with quality
- ✓No return shipping fee for size exchanges
- ✓Exchange for any available color or size
- ✓Defective or damaged items on arrival
✗ What It Doesn't Cover
- ✗Items that have been worn, washed, or altered
- ✗Damage from misuse or incorrect washing
- ✗Sale items (exchange only, no refund)
- ✗Requests beyond 30 days from delivery
Shipping Fees
Size exchangeFREE
Return for refund€5
Defective itemFREE